What is new?
privacy removing as much legal jargon as we could, turning this into a human readable
and ask our lawyers. Hope you like it. We remain fully GDPR
TVMucho’s mission is simple: to provide the best possible TV experience for expats and
We take your privacy very seriously. When you use TVMucho you trust us with your
hold personal data from you. It also explains what we do to protect this and how you can
adjust your preferences or have your data deleted. It is important you will take time to
read it carefully.
We welcome your feedback and questions and if there is anything you do not understand or
How to contact us
we hold about you. If you wish to contact us, please write to us using the contact form
- TVMucho SL
- Company Number: B35657246
- Office address: Calle Juan Rejon 91
- 35008, Las Palmas de Gran Canaria, Spain
- Telephone number: +44 (0) 203 865 1884
For the purposes of the European Union Data Protection Act 1998, TVMucho SL is a ‘data
controller’ ie the company who is responsible for, and controls the processing of, your
Information That We Collect
TVMucho provides a range of apps and software technology as part of its services. We
provide controls and tools to watch TV, which means we collect information about how you
are using our apps on your devices (such as PC, TV, phone and tablets) because we need
this information to learn and understand how to provide you with the best possible user
experience and to be able to provide better and new services to all our members.
When you visit our website we ask you to accept and agree to our Terms. When you accept
we store information that we collect using Cookies and other technologies. This helps us
to understand which information we provide is useful to you and to improve your website
We hope that once you understand the measures we take to help ensure secure transactions
and privacy, and the steps you can take yourself, you will be as happy about the safety
of your online transaction and order information as we are. We have no desire to
infringe your privacy while using our site or “Service” -- as defined in our Terms of Service -- and we will
never provide your personal information to anyone else except as set out in this policy,
our general terms or if we sell our business in whole or in part.
The specific activity information that TVMucho collects depends on how you use our
Service and how you manage your privacy controls. The activity information we collect
- Type of devices you have, including OS and browser type,
- Where your devices are located based on IP,
- Family names and profile pictures that you provide,
- What you watch, for how long and when,
- The occurrences of technical errors, your interactions with service features and
content, your settings preferences,
- Content interaction information, such as content playback details, including
duration, and network details for the Service quality, including information about
your internet service provider;
- Content that you are viewing or have viewed or have shown interest in by for example
adding it to your wishlist.
We use various technologies to collect and store information, including cookies, pixel
tags, local storage, such as browser web storage or application data caches, databases
and server logs.
We collect this information when a TVMucho service on your device contacts our servers –
your device periodically contacts TVMucho servers to provide information required to
operate the Service we provide.
Information you provide to us
When you create a TVMucho membership, you provide us with personal information that
includes your name, address, your email, usernames for other family members and
passwords for them. We also collect information from others when you for example when
you recommend our product to a friend via our in app send-to-a-friend functionality.
We also receive personal information when you contact us, send us feedback, complete
customer surveys and participate in any promotional activities such as competitions
How we use data
We use information that we collect for the following purposes:
- Provide our services: such as processing tasks you have setup, or executing the
functionalities our services offer such storing favorites and personal recording. We
also use information to manage your membership account such as billing information.
- Maintain & Improve our services: such as tracking if our services are working as
intended, measure performance and to monitor and prevent outages. We also use
information to learn and understand how our services are being used which allows us
to improve our services and develop new functionality.
- Communicate with you: We use information that we collect, such as your email address
and your usage data, to interact with you directly. We may notify you about any
changes and improvements to our website and services or information that may be of
interest or important to you. If you contact our support we will use your
information to help you resolve any issues you might be facing.
- Protect TVMucho and our members: We use information to help improve the safety and
reliability of our services. This includes detecting, preventing, and responding to
fraud, abuse, security risks and technical issues that could harm TVMucho and our
We will ask for your consent before using your information for a purpose that isn’t
Sharing your personal data
We may also use the data you send to us by completion of surveys to prepare user
profiles. We do not pass on your personal data to any third parties except:
- To enable you to obtain access to the restricted parts of certain service providers'
- To enable you to receive information you have requested to be sent to you by post
(we will disclose your address); or
- To enable you to receive a paid for service;
- To Partner Companies for the purposes of providing the Service as indicated in the
general Terms of Service.
Cookies and Similar Technologies
We try to make all of our services simple, useful and reliable. We use various
technologies to collect and store information when you visit or use a TVMucho service,
and this may include using cookies or similar technologies to identify your browser or
device. When you use our website and services, small traces of information about you
visiting us are stored on your device. This information is stored into a small file
called a “Cookie”.
A Cookie does not contain a lot of information but the information it contains is used
during your visit and the next time you visit us and when you use any of our software
services. It allows us to recognise you and keep track of important settings you have
made in the past. For example it remembers that it’s you who is visiting so we can
remember your password and to not show information you indicated was not of
Cookies can be used for:
- Remembering a login name or settings,
- Collecting information about how you use the product,
- Storing temporary data (session Cookie).
We use our own Cookies that we manage and are only used by us to transfer information
about the use of our website and services. As part of our service we might also include
third party Cookies such as Google Analytics; however, we do not have control over how
these Cookies behave. We only use trusted partners for this; we know they respect your
privacy and apply similar standards to us.
When you use our website you may refuse to accept cookies by activating this setting in
your browser settings. However, when you do this certain parts of the TVMucho website
and its services may not work correctly. We show you a Cookies acceptance notification
before using our services, by clicking agree you agree we can use your information we
What Choices Do I Have?
We offer you transparency and control over your own privacy and the information we
collect. We provide a preferences centre where you can manage, review and update your
privacy settings relating to the way we communicate with you. For example if you prefer
not to receive or newsletters you can opt out by visiting your Communications
Copy of the information we hold
You have the right to request an electronic copy of all the personal information that we
hold about you. You can also request to receive a printed copy but this is subject to
the payment of a small fee because we have printing and postage expenses.
To request your copy you have to:
- Put your request in writing and send it to us,
- Include proof of your identity and address (e.g. a copy of your driving licence or
passport, and a recent utility or credit card bill).
When you are requesting a printed copy send us a cheque in the amount of £25 made
payable to TVMucho SL. You will receive your requested copy within 30 days of the
Correcting or changing your information
You can always ask us to correct any inaccuracies in your data free of charge. If you
wish us to change something, you have to:
- Put your request in writing and send it to us,
- Provide us with your membership username and registration details,
- Specify the information that is incorrect and what it should be replaced with.
Deleting your membership and information
If you are no longer interested in using TVMucho services, you can ask to have your
membership account deleted. You can even request deletion of the entire history of
information that TVMucho holds on you.
When you request us to delete your data, we follow a deletion policy to make sure that
your data is safely and completely removed from our system. We secure the data we hold
and therefore there might be delays in the removal of your information from our system
and the back-ups we hold.
Some information needs to be retained by us for a certain period of time for legitimate
business requirements such as for financial record-keeping purposes, or where we have to
comply with legal or regulatory requirements and to provide security, fraud & abuse
prevention. For example, when TVMucho processes a payment for you, or when you make a
payment to TVMucho, we’ll retain this data for longer periods of time as required for
tax or accounting purposes.
We use technologies and tools to develop and deliver our service. Some of these may have
automated secure backups that do not provide us with the option to delete individual
data from encrypted backups. However, in the rare event we need to restore a backup we
will make sure your data will instantly be deleted as part of restoring the backup if
you have requested so.
How Secure is My Information?
We will use reasonable technical and organisational measures to safeguard personal data.
For example the access to your membership account is controlled by a password and
username that are unique to you. We store your personal data on secure servers; we do
not store payment details and where these payment details are transmitted to our
partners for payment processing they are sent in an encrypted form.
Transfers of data
Data protection laws vary among countries, with some providing more protection than
others. Regardless of where your information is processed, we apply the same protections
described in this policy.
We are headquartered in Spain. By submitting your data and using the TVMucho website and
When you sign up to receive any of our services we will not transfer your personal data
to countries outside the European Union for storage or processing, unless it is a
recognised ‘safe harbour’ or we have in place suitable and adequate contractual terms to
protect and safeguard your data in such other territory.
When the European Union data protection law GDPR applies to the processing of your
information, we provide controls and processes as described in this policy to exercise
your right to request access to, update, delete, restrict, export and object to the
processing of your information.
We process your information for the purposes described in this policy, based on the
following legal grounds:
With your consent
For some specific parts of our service we ask for your agreement to process your
information. You have the right to withdraw your consent at any time. For example, we
ask for your consent to provide you with personalised services such as using templates
based on your personal information.
Pursuing your legitimate interests
In general we process your information for our legitimate interests. While doing this we
protect your privacy. We process your information for things such as:
- Providing, maintaining and improving our services to meet the needs of our members
- Developing new products and features that are useful for our members
- Understanding how people use our services to ensure and improve the performance of
- Customising our services to provide you with a better user experience
- Marketing to inform members about our services
- Providing advertising to make parts of our services freely available for members
- Detecting, preventing or otherwise addressing fraud, abuse, security or technical
issues with our services
- Performing research that improves our services for our members
- Fulfilling obligations to our partners like developers and rights holders
- Enforcing legal claims, including investigation of potential violations of
applicable Terms of Service
Providing our services
By using our services you have agreed to enter into a contract. We process your
information as part of this contract. For example, we process your payment information
when you buy TVMucho.
Complying with legal obligations
There are legal obligations for processing some parts of your information. For example,
when we have to comply with an enforceable governmental request.
you when we have updated our policy and will do so in clear language. We will also ask
for your consent before using your information for a purpose that isn’t covered in this