TVMUCHO TERMS OF SERVICE

(Last modified January 1, 2020)

  1. What is new?

    These Terms replace the previous ones dated December 2019. This time the big change we made is to remove as much of the legal jargon as we could, turning this into a human readable document. We wanted to make sure that is clear to both you and to us what our Terms mean, without having to go and ask our lawyers. Hope you like it.

  2. Introduction

    All of the information, services and products made available by us are for purposes of convenience are referred to as “Service” The use of our Services which includes accessing our website and or purchasing a membership or add-ons are conditional upon your acceptance of these terms of service.

  3. Explaining Some Definitions

    • “TVMucho” our brand name used to indicate the combined delivery of services, products, information, support, etc. also referred to as “TVMucho experience”.
    • “Terms” are all the terms and conditions that are written down in this Terms of Service document.
    • “Service” - we provide a lot of things, that is why we wrote a separate section to describe what is included.
    • “Membership” a subscription that provides Members with access to our Service.
    • “Member” anyone that uses our Service, also referred to in this document as “You”.
    • “Add-on” all that can be accessed or purchased additionally on top of your membership, also referred to as modules, products or tools.
    • "Residence" means the territory or country in which a Member resides or situated at the time of accessing our Service.
    • “Original Content” refers to all content that does not come via the satellite streams, this includes video on demand and other sources of video, including our own productions.
    • “FTA” refers to live unencrypted satellite broadcasts transmitted as Free-To-Air that can be received and watched for free by anyone with the appropriate equipment.
  4. Agreeing with these Terms

    Changes in technology, the law, and how members use our service - just to name a few - have an impact on the continued development of our Service, all these changes shall be subject to our Terms.

    If you do not agree to our Terms please leave and do not use our service. We are of course eager and happy to hear from you why you do not agree, please do not hesitate to let us know, maybe we can resolve it.

  5. Description of Our Service

    TVMucho equips its Members with the means to access FTA satellite broadcasts.

    Whereas traditionally you would use your own dish and satellite decoder box we provide you with a virtualized service that replaces this expensive and clumsy hardware kit, that often is no longer allowed to be placed by local governments.

    Our Service allows Members to access the live satellite broadcasts in real-time via an uninterrupted chain of communication. This allows you to watch Telly ‘from home’ abroad using a variety of your devices such as PC, Laptop, TV box, Tablet, Phone and TV.

    Access is given in real-time, which means you will connect one-on-one to get plain TV abroad ‘from home’ to stay in touch with your own culture, language and compatriots.

    TVMucho does not restream, alter, edit, change or add any advertising or in any other way sell, or distribute or exploit the FTA channels. We solely provide technology to access the aforementioned broadcasts.

    TVMucho add-ons and modules may consist of information such as a TV guide, third party licensed channels or video on demand can be delivered in other formats, for example via modern streaming technology which may involve IPTV or OTT delivery.

    TVMucho offers cloud based personal video recording (PVR) that complies with the Spanish Copyright Law 2/2019 and the Spanish Copyright Act, and consequently with the Directive 93/83/EC, Directive 2001/29/EC, Directive 2014/26/EU, and any other relevant governing law.

    Our Service is compliant with the European Court of Justice rulings on free-to-air satellite channels: C 607/11, C‑138/16, and any other relevant judgement.

    If you wish to read the rulings and directives just give us a shout and we will send you more info.

  6. Using the Service / Membership

    You must be at least 18 years of age, or the age of legal majority in your jurisdiction to qualify for a membership.

    Members may use the Services for their private, personal and domestic purposes only and provided they are situated within the area for which the broadcast was intended to be viewed or they are legally eligible to access the content.

    Members acknowledge that the availability of certain TV channels may vary if using the services in a different country to that of the country of their personal residence.

    Your Membership is personal, non-transferable and not intended to be shared.

    Unless specified otherwise, your membership permits you to concurrently use the Services on one applicable device at any one time.

    For legal purposes, you may be asked for additional proof of your residence. Not complying with the request will result in termination of the Services.

  7. What You May Not Do

    You may not use it for any illegal or unauthorized purpose or use it in such a way you are violating any laws in your jurisdiction.

    Members agree not to restream, distribute, reproduce, duplicate, copy, sell, resell, publicly display, make available to third parties, or exploit anything part of, contained within, or accessible through our Service.

  8. Payments and Fees

    Membership is based on periodic membership fee and will be suspended or cancelled if we do not receive the fees in time.

    You agree at all times to provide and keep up to date current, complete and accurate purchase and account information including your email address and payment information so that we can complete your transactions and contact you as needed.

    Membership fees are subject to change without notice.

  9. Refund Requests

    We apply a no nonsense refund policy.

    If you are unsatisfied with the Service you may cancel and we will refund you the remainder of your payment.

    When you have technical issues from the start you may cancel and we shall issue you a full refund.

    To claim money back, simply write us why and request for a refund. Refunds are typically granted by us within 72 hours. How long it will take to receive your money back depends on your payment facilitator. Once we have processed your refund the money is with them.

  10. TV License Fee

    Many countries ask for a TV license fee to be paid even when you watch TV from your own home country. A TVMucho membership does not include this license fee. Paying this fee is your own responsibility and although we can not limit the membership based on non-payment we believe you should be paying this TV Licence fee. Please pay your home countries license fee, because it is important for the broadcasters and helps to keep them transmitting your favorite channels as Free-To-Air.

  11. Your Data

    We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs. You understand that your personal information may be transferred or transmitted over various networks without encryption. We promise that sensitive payment details are secured and encrypted during network transmissions. We have no desire to infringe your privacy while using our site and Service and we will never provide your personal information to anyone else except as set out in privacy policy, our general terms or if we sell our business in whole or in part.

  12. Restrictions on Satellite Broadcasts

    From time to time certain programming may be blacked out on the satellite because of licensing restrictions that are imposed on the broadcasters. TVMucho is not responsible for these blackouts.
  13. Refusal and Termination

    We reserve the right to refuse or cancel, at our sole discretion, a Membership without having to provide you with a reason, if we decide to do so we do this out of courtesy only.

    We will limit or prohibit memberships that appear to be placed by dealers, resellers or distributors.

    Breaching our Terms will result in an immediate cancellation of your Membership without a refund.

  14. Limitation of Liability / Accuracy of Information / Errors, Omissions and Inaccuracies

    Our Service is provided as a consumer service and intended for entertainment purposes only. By being a member you agree that your use of, or inability to use, our Service is at your sole risk. It is provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind. We can not guarantee that Service is flawless or that it will meet your expectations.

    We modify the contents of this site continuously and have no obligation to update, correct, amend or clarify information, this includes pricing information.

    We reserve the right at any time to modify, remove or cancel parts of our Service including add-ons, content and features without notice to you, although we endeavour to always keep you up to date.

    Changes in the law, availability or uptime of satellite broadcasts, any modification of information or content provided by third parties, price changes, can lead to the suspension or even discontinuance of our Service.

  15. Few more things about these Terms

    In no circumstances TVMucho is liable for any damages you incur by using our Service.

    When a provision of these Terms is determined to be unlawful, void or unenforceable, that part of these terms shall be removed but the Terms remain in force.

    These Terms of Service are governed by and construed in accordance with the laws of the European Union and are subject to change at any time without notice, at our sole discretion.

    Thank you for your understanding.

  16. Intellectual property complaints

    We respect the intellectual property rights of others, and require that you do the same. If you believe that your intellectual property or other rights are being affected by anything on the site or are making a copyright-based claim regarding content please contact our legal department.

Questions about the Terms of Service should be sent to us using our contact form.